Terms & Conditions
GENERAL: These terms and conditions apply to all merchandise sold and to all Customers. These terms and conditions may not be altered in any way by any oral or other written agreement. Seller’s receipt of a signed purchase order constitutes Customer’s agreement to all terms and conditions of sale contained in this document.
PRICES, PAYMENT: All prices are subject to correction as a result of possible errors or omissions. All items are quoted F.O.B. High Point, North Carolina freight collect unless otherwise noted. Balance is due in full upon completion of the order prior to shipping. Seller retains title to all merchandise until fully paid for by Customer. Customer agrees to pay for all cost and expenses incurred in collecting unpaid accounts, including collection agency fees and attorney’s fees.
PRODUCTION TIME: Production times are estimates only. Providing raw materials are available, production begins upon receipt of a signed purchase order. If applicable, ship fabric to Corporate Office.
DIMENSIONS: Measurements may vary up to a half-inch from those noted, as all items are handmade and hand –assembled. Measurements indicate the overall dimensions with the exception of coffee tables. Coffee table sizes reflect top sizes.
FREIGHT/DELIVERY: Seller ships all orders freight and insurance collect. Applicable crating charges are included in this confirmation and on the final invoice.
If customer has specified “prepaid”, charges for crating, pickup, consolidation, insurance and delivery are included in this confirmation and on the final invoice. Any changes to these charges will be adjusted on the final invoice. If you prefer a specific carrier, please advise.
Seller is not responsible for delays in shipment beyond its control; including, but not limited to labor or transit strikes. Seller will notify customer in the event of such delays.
DAMAGE IN TRANSIT: Once your merchandise has left the factory, it is the freight forwarder’s responsibility to insure that products arrive safely and in a timely manner. The receiver must inspect the packaging for damages upon delivery of merchandise and unpack within 24 hours. After the items have been unpacked, check for damages. If damage is found, keep all packing material and contact the freight company and make a claim immediately. Customer will remain liable for payment in full for merchandise lost or damaged in transit or storage. Seller has no obligation to insure merchandise against losses.
RETURNS AND CANCELLATIONS: Seller will not accept cancellations or returns without its prior written permission. In the event Seller accepts Customer’s cancellation or return. Customer agrees to pay a 25% restocking/handling charge (of total order amount). Custom orders are not subject to return.
INSTALLATION: Customer assumes all responsibility for proper installation of merchandise. Seller shall not be responsible in any manner for damage to merchandise or the location in which it is displayed and/or used resulting from its installation, misuse or mishandling.
ARBITRATION: In the event of a dispute between Seller and Customer arising from or related to this sale, both parties agree to submit to binding arbitration in New Orleans, Louisiana before a retired judge or attorney working as a professional arbitrator, selected by mutual agreement. Costs of such arbitration will be equally split between Seller and Customer. Both Seller and Customer expressly waive any and all rights to other forms of litigation to resolve such disputes, including a lawsuit in court. Louisiana law shall be chosen. The arbitration award may be entered as a judgment in any court having jurisdiction.